Terms

 ANT SHIPMENTS ARE PLACED IN NEWSPAPER SHIPPED WITH YOUR UNIT,  DO NOT THROW THEM AWAY

PLEASE DISABLE ANY POP UP BLOCKERS

Any order without live ants will be shipped DAILY

 

 

 

ANT SHIPMENTS WILL NOT BE RESENT IF DOA

( see terms below on quantity)UNLESS PRIORITY-Express Saver MAIL AND A HEAT-Cold PACK ARE ORDERED 

For reshipment we will only pay for the ants themselves. 

The customer will pay for any heat - cold packs and shipping type they prefer.

Ant reshipment link http://www.antworkstoys.com/contents/en-us/d29.html

 

 

 
PLEASE READ THIS

 

 

We use paypal to process all creditcard payments..  Paypal is an independant service actually owned by ebay.

YOU DO NOT HAVE TO SIGN UP FOR AN ACCOUNT TO PAY US!!!!

you will see a page after you enter your address info that says

Click it as that is on the secure server.  You can then plug in all credit card info.  and proceed.  The last page will say

DO YOU WISH TO SAVE YOUR INFO and hit NO

You have then sucessfully paid us but have not created a FREE PAYPAL ACCOUNT

If paying by M.O. please place some barrier beween the envelope and money order with a printout of your order.
 • Insurance claims must be taken up with the issuing authority. (USPS or UPS etc)

• Returns are @ the option of aquatic-store.com and are subject to the 20%-45% depending on manufacturer restocking fee. Customer must pay for insurance and delivery confirmation back to us. Some items cannot be returned as these are directly shipped from one of our partners.
• $45 fee on all returned checks which may be sent to a collection agency.
• Every account insured against unauthorized transactions up to $100,000 if using paypal through paypal services. We do not charge your credit card but paypal a 3rd party owned by ebay does all of the creditcard verification process.  They are our payment gateway who processes all credit card transactions.  They then in turn fwd the $ to our account. By agreeing to the terms you agree that you understand this.
• Overseas-non us and non cont us s/h is an estimate,  We will contact you if it is different and will not charge you until authorized.
• All orders are a request of product, goods, or services and Payment may be refunded or denied @ our discretion• Orders cannot be cancelled once they have been shipped. Refused orders are subject to an automatic 30%  restocking fee plus return shipping charges. 
No refund can be given on special ordered products.

Product Returns and Price Matching
• Should you find it necessary to return a product to us, please contact us within 5 days of your original invoice date for a Return Authorization Number (RMA) prior to shipping the item back. Shipping and insurance fees are not refundable. Returned products must include all original boxes with original seal and paperwork to receive a refund or replacement. All returns must be properly packaged and insured to avoid damage. Please mark the RMA number clearly on the shipping label and shipping box. Please do not mark on the product box. Refunds cannot be issued for improperly packaged returned items. All RMA's are valid for 10 days. Any items returned without a RMA number will be refused. We are unable to accept for return any product received after the expiration of the RMA. RMA's cannot be extended or re-issued. We reserve the right to refuse any item.  The Mandatory Restocking fees will apply for all returns to cover box costs, packing materials, and man hours it takes to pack, inventory, and inspect these items. Any Drop shipped or special order items are not allowed to be returned/  

To price match the items the request must be made prior to paying for your order. Please call or email us and we will let you know how you can do this online as if you make a payment online many times we cannot refund the difference. We do not back date price matched items from orders.  Price matching is @ a benefit not a right and is determined by the store.  We will only price match in stock items by authorised dealers.

• Damaged Merchandise
• If your merchandise arrives damaged, please contact us within 24 hours of arrival. All damage claims must be filed with the carrier.. Please do not discard the damaged item or the packing material. The carrier may choose to pick up the damaged item for inspection. In this event, the carrier will contact you within 7 to 10 business days after the claim has been filed.  Ant Shipments do not qualify for replacements  unless more than 1/2 of tha ants are dead AND you Chose priority mail.

ANT SHIPMENTS WILL NOT BE RESENT IF DOA UNLESS PRIORITY MAIL AND A HEAT PACK ARE ORDERED  CURRENTLY BELOW ZERO HERE

WE WILL PAY FOR THE PRICE OF THE ANTS

Orders may be delayed if weather it to cold to ship.  Ant ship m& t generally unless express

We do require the return of the vial back for repeat shipments.If 50% or more ants are doa and priority mail or greater was checked with a heatpack we will provide the ants for free but the Customer responsable for payment of heat pack and shipping for repeat shipping

 Under no circumstances will s/h  or cost of heat pack / cold pack be refunded on DOA livestock if the customer request a refundon the ants if they have shipped and arrived doa

There usually are a few dead ants upon arrival. 

• Shipping time We get most orders out within 24 hours for Antworks and the illuminator. During high demand times such as Christmas this time may be considerably delayed due to the rush of orders.  Shipping  antworks or illuminators 2 day does not automatically mean you will get the items in 2 days. There is some processing time as well as other customers orders that are taken care of in the order they are received.. Please note also many times our daily pickup is scheduled @ 1 so if it has already happened your order would be shipped the following work day. •

Ant  amount are a general amount generally 15-25